Our Plan of Attack
Our process combines risk analysis, test architecture, ATF automation, manual exploration, technical defect reporting, and measurable release validation.
Understand applications, users, workflows, integrations, and current coverage.
Focus first on high-impact, high-change, security-sensitive processes.
Organize maintainable coverage around the platform’s critical layers.
Create reusable automated regression coverage and reliable test data.
Use manual testing to search beyond expected paths and requirements.
Document reproducible defects with developer-level technical context.
Retest, regress, and communicate an evidence-based release status.
Convert lessons and escaped defects into stronger future coverage.
We begin by understanding the instance before building tests. Applications, catalog experiences, workflows, roles, security rules, integrations, existing ATF coverage, test data, known defects, and upcoming changes form the baseline.
We rank functionality by business impact, usage frequency, change frequency, security sensitivity, integration dependency, defect history, and manual validation difficulty.
Testing is organized into maintainable suites rather than disconnected scripts: Catalog and Requests, User Access and Security, and Workflow and Business Logic.
Each automated path includes setup, test-data creation, positive and negative scenarios, role-based execution, assertions at meaningful stages, cleanup, and documentation.
Manual testers probe unusual field combinations, repeated submissions, interrupted approvals, expired sessions, mobile behavior, concurrent updates, extreme values, keyboard navigation, and unexpected state changes.
Findings include exact steps, affected users and roles, expected and actual behavior, relevant records, screenshots, failed workflow stages, suspected platform layers, severity, and retest requirements.
After fixes are deployed, we retest defects, run targeted and full regression, verify integrations and access, and document passed, failed, blocked, and known-risk outcomes.
Escaped defects become regression tests, unreliable tests are strengthened, obsolete tests are retired, and coverage evolves with each release.
Tell us what is changing in your ServiceNow environment.
